Emergency Communications Manager - City of Irondale

TARGET CLOSE DATE:

05/09/2025

PAY GRADE:

Grade 28

TYPE:

Full time

JOB SUMMARY:

The City of Irondale is seeking an experienced Emergency Communications Manager to lead operations at its 24/7 911 call center. This role oversees dispatch staff, ensures regulatory compliance, manages communication systems, and maintains interagency coordination during emergencies. Key responsibilities include policy development, staff training and evaluation, budget oversight, media relations, and community outreach. The ideal candidate will demonstrate strong leadership, decision-making, and problem-solving skills, with the ability to perform under pressure. A deep knowledge of public safety communication systems and a commitment to service excellence are essential.

COMPENSATION & BENEFITS:

The City of Irondale provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is presented below:


Irondale $78,956 - $122,491

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position:

• Driver's license.

• Experience as a Public Safety Dispatcher.

• Experience supervising employees in a 911/call center environment.

• Alabama Criminal Justice Information Center (ACJIC) certification.

• National Crime Information Center (NCIC) certification.

• No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.

PREFERRED QUALIFICATIONS:

The following are job-related qualifications deemed desirable by the City of Irondale. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.

• Possession of a relevant emergency dispatch certification (e.g., Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)).

• Bachelor’s degree.

TYPICAL JOB DUTIES:

• Monitors the hiring process to ensure that the right talent is recruited, hired, and onboarded successfully. 

• Monitors employee performance through active engagement, open communication, and ongoing feedback to ensure expectations are met and to support ongoing development, contributing to both individual growth and organizational success.

• Maintains an organized and efficient workplace by organizing, managing, and maintaining office systems, resources, and records to support the day-to-day operations of an organization.

• Monitors policies and procedures crucial for ensuring that the department stays compliant, efficient, and effective in its operations.

• Oversees tools and systems that enable 911 operators to manage emergency calls, communicate with first responders, and provide vital assistance to people in crisis.

• Maintains leadership responsibility during emergency scenarios by directing operations, allocating resources, and making quick and informed decisions to achieve the best outcome.

• Oversees information relevant to public relations by handling media inquiries and engaging with the public to promote a positive image of the department.

• Supervises staff by assigning and distributing work, directing staff in their job duties, monitoring progress of work, providing feedback and/or training.

• Prepares, monitors, and recommends departmental or organizational budget by reviewing spending trends, expenditure reports, analyzing financial data and ensuring expenditures are within annual budgetary limits.

PHYSICAL DEMANDS:

Job is primarily sedentary, involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. The work may involve occasional light lifting of items or objects weighing up to 25 lbs.

WORK ENVIRONMENT:

Work is conducted almost exclusively indoors in a dispatch call center setting. Work involves the use of standard office equipment, such as a multi-screen computer, radios, phone, copier, etc. May be required to work rotating shifts, extended hours, weekends and holidays.

EEO STATEMENT:

The Personnel Board of Jefferson County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment with the Personnel Board of Jefferson County, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Each Merit System member city/agency operate its own equal employment opportunity policies available on the individual city/agency website.

ACCOMMODATION:

NOTE:

This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. More detail regarding this job is available by clicking Apply.

DISCLAIMER:

This job posting is not meant to be an all-inclusive list of the job duties, responsibilities, or skills and abilities required to do the job and may be changed at the discretion of the Personnel Board at any time.